29 Mar 2017

Full-Time IT Help Desk Technician

Avi Horowitz – Posted by Parnassah NetworkCedarhurst, New York, United States

Job Description

IT Help Desk Technician

 

Location: Cedarhurst, NY
Job Type: Full Time
Salary: $50-65K Range

Job brief:
We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer/phone systems. You will answer queries on basic technical issues and offer advice to solve them.

Includes:
-Serving as the first point of contact for customers seeking technical assistance over the phone or email
-Performing remote troubleshooting through diagnostic techniques and pertinent questions
-Determining the best solution based on the issue and details provided by customers

Responsibilities:

-Serve as the first point of contact for customers seeking technical assistance over the phone or email
-Perform remote troubleshooting through diagnostic techniques and pertinent questions
-Determine the best solution based on the issue and details provided by customers
-Walk the customer through the problem-solving process
-Direct unresolved issues to the next level of support personnel
-Provide accurate information on IT products or services
-Record events and problems and their resolution in logs
-Follow-up and update customer status and information
-Pass on any feedback or suggestions by customers to the appropriate internal team
-Identify and suggest possible improvements on procedures

Requirements:
-Proven experience as a help desk technician or other customer support role
-Tech savvy with working knowledge of office automation products, databases and remote control
-Good understanding of computer systems, mobile devices and other tech products
-Ability to diagnose and resolve basic technical issues
-Proficiency in English
-Excellent communication skills

Please email your resume asap to: Horowitzavi@gmail.com mention steve eisenberg 

 

Refer to listing on Parnassah Network Job Board

 

Credits SEisenberg

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Job Categories: IT Specialist. Job Types: Full-Time.

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